What is Crystal DIY Lab?
Crystal DIY Lab is an online bracelet design studio. You choose and arrange available materials, then we hand-make the submitted bracelet to order. It is not a loose-bead DIY kit.
How long does an order take?
Custom production usually takes 1–3 business days, followed by an estimated 5–8 business days in transit. These are estimates, not guaranteed delivery dates.
Where do you ship?
We currently serve customers in the United States. Standard shipping is free.
Which payment methods are supported?
Shopify checkout supports PayPal and major credit cards. Checkout is the authority for the methods currently available and the final order total.
Are all your crystals untreated?
Our selection includes natural crystals as well as treated crystals chosen for their distinctive appearance. Check the individual listing for treatment details, and ask us if you’d like to know more before ordering. Cord and decorative components are listed separately.
Will natural materials look exactly like the preview?
No two natural beads are identical. Color, pattern, translucency, inclusions, and surface detail can vary. Normal natural variation is not automatically a defect.
Can I request a photo before shipment?
Yes. Contact us promptly after ordering and include your order number. Shipment is not paused unless support confirms the request for that order.
Can I return a custom bracelet?
Custom products are final sale for change of mind. If an item arrives damaged, materially defective, or incorrect, contact support with the order number and clear photos. Applicable legal rights still apply.
How do I contact support?
Email hello@crystaldiylab.com or call +1 283 236 1035.
Can I design a bracelet if I have never done it before?
Yes. You can start with a color or a reference you enjoy, then choose and arrange available materials in the Studio. You do not need to know your complete design before you begin. Our guide to choosing beads can help you narrow down your choices.
Can I buy a design without creating my own?
Yes. The Designer Collection includes listed compositions you can purchase as shown. You can also explore them for inspiration before starting your own arrangement in the Studio.
Can I shower with my crystal bracelet?
Remove your bracelet before showering or swimming. Care depends on every component in the finished piece, including beads, cord, and decorative parts. Avoid prolonged soaking, steam, harsh chemicals, and hard knocks. Check the care information for your bracelet, or contact hello@crystaldiylab.com if you are unsure.